Knowledge management and process performance
Colin Armistead
(Colin Armistead is Professor at The Business School, Bournemouth University, Bournemouth, UK)
20460
Abstract
This paper is concerned with the relevance of knowledge management to operational managers within organisations. The consequences of taking a knowledge‐based view of the organisation are examined, with examples drawn from different process types (knowledge‐based manufacturing and service).
Keywords
Citation
Armistead, C. (1999), "Knowledge management and process performance", Journal of Knowledge Management, Vol. 3 No. 2, pp. 143-157. https://doi.org/10.1108/13673279910275602
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited