The V-Model of Service Quality
![Cover of The V-Model of Service Quality](/insight/proxy/containerImg?link=/resource/publication/book/10.1108/9781787696037/urn:emeraldgroup.com:asset:id:binary:9781787696037.largecover.gif)
An Exploration of African Customer Service Delivery Metrics
Subject:
Synopsis
Table of contents
(14 chapters)![Cover of The V-Model of Service Quality](/insight/proxy/containerImg?link=/resource/publication/book/10.1108/9781787696037/urn:emeraldgroup.com:asset:id:binary:9781787696037.largecover.gif)
- DOI
- 10.1108/9781787696037
- Publication date
- 2018-10-18
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- ISBN
- 978-1-78769-606-8
- eISBN
- 978-1-78769-603-7