Journal of Hospitality and Tourism Insights
Issue(s) available: 31 – From Volume: 1 Issue: 1, to Volume: 7 Issue: 3
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Volume 2
Tales of luxury: unveiling gender-based insights into hotel brands’ Instagram marketing
Anuja Chalke, Boon Liat Cheng, Michael DentStorytelling-driven messaging for luxury hotels is a robust social media marketing strategy to boost electronic word of mouth (e-WOM) and induce visit intention. This paper…
Effects of knowledge transformation and social capital on business performance
Patricia Pilar Zirena-Bejarano, Gloria Parra-Requena, Abelardo David Quispe-Ambrocio, Willam Fernando Merma-ValverdeThis article delves into the antecedents of business performance. The main aim of this study is to analyze the effect of knowledge transformation on business performance in firms…
Unleashing innovation through employee voice behavior in the hotel industry: the impact of ambidextrous leadership on innovative work behavior
Muhammad Ajmal, Zarafshan Sareet, Azmat IslamIn today's dynamic and competitive business environment, organizations strive to foster innovation as a key driver of success. To achieve this, leaders play a critical role in…
Impact of environmental awareness and knowledge on purchase intention of an eco-friendly hotel: mediating role of habits and attitudes
Pimtong Tavitiyaman, Xinyan Zhang, Hiu Man ChanThis study explored the impact of environmental awareness, knowledge, habits, attitudes, subjective norms and perceived behavioural control on purchase intention towards an…
From screen to plate: an investigation of how information by social media influencers influence food tasting intentions through the integration of IAM and TAM models
Safdar Khan, Sujood Sujood, Asad Rehman, Ramzi Al RousanThe aim of this paper is to explore how information shared by SMIs affects consumers' food tasting intentions. To achieve this, it integrates the IAM and TAM, in conjunction with…
Flexible but disconnected: Airbnb hosts’ social isolation, work-family experience, and mental wellbeing
Suzanne de Janasz, Joy A. Schneer, Nicholas Beutell, Sowon KimThe understudied psychosocial factors affecting Airbnb hosts are examined in this study by focusing on social isolation and willingness to remain as an Airbnb host. The espoused…
Customer incivility and frontline employee job performance: a moderated mediation analysis of PsyCap and emotional exhaustion
Afreen Khanam, Sheema TarabPremised on the conservation of resources (COR) theory, our study attempts to investigate if emotional exhaustion (EE) is a mediator in linking customer incivility (CI) and…
Optimizing demand forecasting for business events tourism: a comparative analysis of cutting-edge models
Shinyong Jung, Rachel Yueqian Zhang, Yangsu Chen, Sungjun JoeGiven the unique nature of business events tourism, this paper evaluates the forecasting performance of various models using search query data (SQD) to forecast convention…
Perceptions and motivational factors of Chinese coffee consumers towards robot baristas: a Technology Acceptance Model 2 perspective
Ka Leong Chong, Ge ZhangThis study aims to explore the attitudes and perceptions of Chinese coffee consumers towards robot baristas, considering the proliferation of automated entities within China's…
Engaging in co-creation experiences: the role of affective image and satisfaction
Md Rabiul Islam, Sandra Maria Correio Loureiro, Inês Carvalho, Ana RamiresThis study proposes a conceptual model and aims (1) to understand how co-creation experience influences guest engagement, (2) to analyse the effect of satisfaction and affective…
Customers' motivations to engage with quick service restaurant (QSR) brands on social media: a uses and gratifications approach
Tanveen Kaur, Lalit Mohan KathuriaDrawing upon uses and gratifications (U&G) theory and customers' online brand-related activities framework, the present study aims to examine the influence of customers’…
Customer incivility's antecedents and outcomes: a case study of Vietnamese restaurants and hotels
Bang Nguyen-Viet, Phuc Nguyen MyCustomer incivility is a crucial issue that has multiple negative effects on organizations, especially in the hospitality industry. This study identified the antecedents of…
Unlocking employee flourishing in the hospitality industry: role of high-performance work systems, psychological capital and work passion
Meera Peethambaran, Mohammad Faraz NaimThe present study investigates the relationship between high-performance work systems (HPWS) and employee flourishing-at-work (FAW) through psychological capital (PsyCap) and…
The effects of hawker influence and local gastronomy involvement on authenticity, personal nostalgia, and hawker cultural identity
Bee-Lia Chua, Seongseop (Sam) Kim, Frank Badu-Baiden, Rachel Yuen May Yong, Bona Kim, Ermias Kifle Gedecho, Heesup HanThis study elucidated the connections among the influence of Singaporean hawkers, local gastronomy involvement, and the three dimensions of authenticity (objective, constructive…
Short video narratives, brand equity dimensions and horti-tourism patronage: does real-world video matter?
Iddrisu Mohammed, Mahmoud Abdulai Mahmoud, Robert Ebo HinsonUsing the transportation theory, and the brand equity model, this study aims to examine how short video narratives from a tourist perspective increased brand equity dimensions…
Bibliometric analysis on green hotels: past, present and future trends
Muhammad Ashraf Fauzi, Heesup Han, Sandra Maria Correia Loureiro, Antonio Ariza-Montes, Walton WiderService providers and tourism players have introduced the green hotels concept to mitigate detrimental environmental impact. This study aimed to review the literature on green…
Greening the hospitality industry: examining institutional influences and perceived benefits of EMS in Malaysian SME hotels
Hanafi Hamzah, Siti Norida Wahab, Norashida Othman, Gaven FergusonThe majority of Malaysian firms are small and medium-sized enterprises (SMEs), and the hospitality industry is no exception. However, a study on environmental management systems…
“Doing it for my family”: examining when and how family motivation hinders creativity of hospitality employees by shaping job-perception
Nicoleta Isac, Waqar Badshah, Bashir Ahmad, Ahmad Qammar, Masood Nawaz KalyarThis study explores the relationship between family motivation and employee creativity. It examines the way family motivation shapes employees' job perceptions, specifically…
There is no limit to what we as women can accomplish: promoting women’s entrepreneurial empowerment and disaster management capabilities
Rimsha Khalid, Mohsin Raza, Katarzyna Piwowar-Sulej, Zahed GhaderiExisting gender inequality across all sectors has weakened women’s resilience to risk management. The chaos heightens if they are not only breadwinners of their family but roaring…
Customer satisfaction antecedents in uncertain hospitality conditions: an exploratory data mining approach
Mahlagha Darvishmotevali, Hasan Evrim Arici, Mehmet Ali KoseogluInformed by trait and self-determination theories, the present study aims to extend the knowledge regarding the link between customer satisfaction (CS) and its antecedents…
Destination advocacy behaviour of residents: examining the role of psychological ownership
Anil Gupta, Vattan SinghThe purpose of this study is to investigate the impact of psychological ownership (PO) on residents’ destination advocacy (DA) behaviour in the context of emerging tourist…
Social media’s sway: how social comparison on social media stimulates impulse travelling; serial mediation study on Indian millennials tourists
Satinder Kumar, Sandeep KumarThe study explores the impact of social media-induced social comparison on impulse travelling, drawing upon social comparison theory. It thoroughly examines the intermediary…
Is tourism conducive to green growth? An investigation of the role of tourism-based economic expansion in the nexus of leisure tourism and business tourism
Amara Awan, Kashif Hussain, Mahwish Zafar, Sami Ullah BajwaThe gradual expansion of the tourism sector is raising concerns about whether tourism-based economies are conducive to supporting green growth. Hence, the current study aims to…
Sustainability concerns on pro-sustainable travel behavior: combining the United Nations SDGs, norm activation model and value theory
Guy AssakerThis study examines the effect of sustainable development goal (SDG) concerns regarding the sustainability issues raised in the United Nations SDG agenda on pro-sustainable travel…
CSR perceptions and practices in small hotels in urban cities
Maryam Khodaviren, Sunrita Dhar-BhattacharjeeThis study aims to examine the perception and practices related to Corporate Social Responsibility (CSR) implemented in Small and Medium-sized Enterprises (SMEs), focussing on…
The role of influencer marketing in the rapid rise of Nusr-et: the cognitive response theory
Cihan Seçi̇lmi̇ş, İlker Kiliç, Yaşar Sari, Elif ŞenelThis research examines the factors that affect business owner influencers' success in growing their businesses and making them a brand in line with the principles of the cognitive…
Unlocking the precursors of destination brand love: the roles of self-congruence and destination brand immersion
Angelina Nhat Hanh Le, Phuong Thi Kim Tran, Thanh Dat LeIn the competitive realm of destination branding, understanding the factors that lead tourists to develop a deep emotional connection with a destination’s brand is essential. At…
Hospitality in healthcare: the impacts of utilitarian and hedonic value perceptions on behavioral intentions in the context of medical hotels
Suja ChaulagainApplying the value-attitude-behavior (VAB) model, this study investigated how perceived utilitarian and hedonic values (i.e. novelty and emotion) affect individuals' attitudes…
Identifying rejuvenation strategies in micro tourism destinations: the case of Kaş
Birgül Aydın, Emre Ozan AksözThis research paper aims to identify and provide insights into rejuvenation strategies in Kaş as a microtourism destination based on the views of stakeholders.
Unveiling the mediating mechanisms: service recovery and customer advocacy between app attachment and customers’ responses
Leonardo Aureliano-Silva, Xiaoxiao Fu, Cihan Cobanoglu, M. Omar ParvezThis study investigates the direct impact of app attachment on service recovery and customer advocacy and their combined impact on recommendation and purchase intention. The…
Shattering the ceiling: exploring culture and religion’s impact on female empowerment in the Nigerian hospitality industry
Amara Ukachukwu, Roya RahimiThis study addresses the persistent impact of patriarchal societal structures on women’s empowerment in Nigeria, where social power, political authority and autonomy continue to…
Do Instagram reels influence travelers' behavioral and e-WOM intentions for the selection of ecotourism destination?
Nidhi Sharma, Nilesh AroraThere has been considerable discussion about the utilization of social media effectively in tourist research. Still, there is a paucity of information about its usage for…
The effects of virtual reality travel on satisfaction and visiting intention utilizing an extended stimulus-organism-response theory: perspectives from Thai tourists
Raksmey Sann, Pakkapol Luecha, Rawisara RueangchaithanakunThis study investigates how virtual reality (VR) travel attributes (e.g. sense and quality of information) influence spectators' flow experience, how emotion and past experience…
Are you hungry for play? Investigating the role of emotional attachment on continuance intention to use food delivery apps
Xuan Tai Mai, Thu Thi Trinh, Chris RyanFood delivery apps (FDAs) have rapidly developed due to mobile technologies, changes in modern consumption and increased online use during the COVID-19 pandemic. Despite this, the…
Bridging perceived psychological and social risks with shared beliefs: unveiling tourists' behavioral intentions through nostalgia
Sadaf Razzaq, Naeem AkhtarThe study examines tourists' psychological and social risk and shared beliefs – devotion, concerns and entertainment – at a religious and cultural heritage destination. It also…
From congruity to loyalty: how congruity factors drive sharing economy
A.K. Fazeen Rasheed, Janarthanan BalakrishnanThe study examines the influence of various congruity factors (economic, safety and Health, hedonic, and functional) on tourists' satisfaction with sharing economy-based services.
Understanding asymmetric effects of attribute performance on tourist satisfaction with island tourism using user-generated data
GuangMeng Ji, Siew Imm Ng, Jun-Hwa Cheah, Wei-Chong ChooPast research often relies on linear relationship assumptions from the perspective of managers when studying the relationship between attribute performance and satisfaction…
Is “luxury” simply a marketing gimmick? Evaluating value in the experiencescapes of developed and developing countries
Rohan KarriLuxury as a construct warrants an assessment of entities promoting themselves as luxurious offerings. Therefore, this study attempts to evaluate the experiencescapes of luxury…
How perceived coolness and wow affect customer engagement: the role of self-image congruity
Li-Ling Liu, Hsiu-Yu TengCustomer engagement has key practical implications for hospitality management. However, little is known about how perceived coolness and wow affect customer engagement. The…
Application of fuzzy-set qualitative comparative analysis (fsQCA) in hospitality and tourism research: a bibliometric study
Kayode Kolawole Eluwole, Taiwo Temitope Lasisi, M. Omar Parvez, Cihan CobanogluFuzzy-set qualitative comparative analysis (fsQCA) is explored as a transformative tool rooted in complexity theory, shedding light on uncertainties shaping real-world decisions…
The internal and external effect of environmental complexity on business responses: a PLS-SEM and artificial neural network approach
My-Trinh Bui, Thi-Thanh-Huyen TranIn the wake of severe socio-economic damage, many firms have made creative and technological progress in their responses to the COVID-19 crisis. This paper examines internal and…
Prediction of tourists' intention toward domestic vs international destinations in post-COVID-19 recovery: the role of COVID-19, future anxiety and solidarity
Kemal Gürkan Küçükergin, Yakup Kemal Özekici, Gonca Güzel ŞahinThis paper aims to investigate, upon taking into consideration both symmetric and asymmetric effects, how the economic and psychological impact of the coronavirus disease 2019…
Tourists' willingness to contribute to smart tourism: a construal level theory perspective
Hao Sun, Kaede SanoSmart tourism has become an inevitable trend in future tourism development. However, despite significant investment in its technological foundation, little is known about whether…
Should I stay or should I go back? Factors influencing snowbirds' permanent relocation intention
Suja Chaulagain, Jianwen Li, Rojan Baniya, Abraham PizamThe objective of the present study was to investigate the impacts of familiarity with and awareness of Florida as a snowbird destination, and satisfaction with the snowbird…
Linking social servicescape and restoration in dining settings: the moderating role of substantive servicescape
Zhiwei (CJ) Lin, Wenjie Xiao, Baolin Deng, Changjiang (Bruce) Tao, IpKin Anthony WongWhile the rise of chain restaurants has attracted increasing research interest, few studies have taken servicescape into consideration to examine its effects on transformative…
Personal values and travel motivations: the moderating effects of visit experience, gender and age
Dila Maghrifani, Joanne Sneddon, Fang LiuTo understand differences in visitors' travel motivations, this study investigates the relations between personal values and travel motivations as well as the moderating effects…
Exploring the criteria for a green and smart hotel: insights from hotel managers' perspectives
Gökhan Akel, Elçin NoyanThis study aimed to explore the adaptations and perspectives of hotel managers regarding green and smart hotel technologies within the context of sustainability.
Going green: predicting tourists' intentions to stay at eco-friendly hotels – the roles of green attitude and environmental concern
Le Van Huy, Hien T.T. Nguyen, Phan Hoang Long, Phan Quyen Phu Thi, Pham Tan NhatBy anchoring on the ability-motivation-opportunity (AMO) framework, this research aims to examine the effect of tourists' green ability, motivation and opportunity to access green…
Beyond the surface: understanding the mechanism between green HR practices and employees’ green creative behavior through mixed-methods exploration
Muhammad Farrukh, Muhammad Rafiq, Ali Raza, Sahar IqbalMany studies have explored the relationship between green human resource management practices (GHRM) and employees’ green creative behavior (EGCB) within the hospitality industry…
Impact of geopolitical risk on tourism demand: evidence from asymmetric NARDL approach
Waseem Ahmad Parray, Mohammed Ayub Soudager, Zubair Ahmad Dada, Effat Yasmin, Tanveer Ahmad DarziMany tourism academics have investigated the linkages between tourism, power and space; few have specifically addressed the profound links between tourism and geopolitics. In view…
Hierarchical value mapping of diners in Macao's casino restaurants
Pui Kuan Tina Fan, Ja Young (Jacey) Choe, Yeseul NaThis study explores the linkages between various attributes, consequences and values of casino restaurants and the differences in the hierarchical value maps between female and…
Towards sustainable development: antecedents of green entrepreneurship intention among tourism and hospitality students in Egypt
Mahmoud Ramadan Al-Azab, Heba Salah ZakiThis paper aims to examine the antecedents of green entrepreneurship intention (GEI) amongst tourism and hospitality higher education students and further explores the effect of…
Does employee resilience work? The effects of job insecurity on psychological withdrawal behavior and work engagement
Mehri Yasami, Kullada Phetvaroon, Mayukh Dewan, Kristina StosicThe onset of a health crisis has substantially crippled the hotel industry, causing employees' fears of an imminent job loss. This study investigates how hotel employees'…
Do green servicescape and perceived quality determine consumerism and its consequences?
Awes Asghar, Ruba Asif, Naeem Akhtar, Tahir IslamHotel servicescapes have been extensively examined in the literature; however, there has been less attention on green servicescapes that attract consumers to visit green hotels…
Examining how coolness of service robots influences customers' delight: mediating role of perceived values
Jia-Jhou Wu, Sue-Ting Chang, Yung-Ping Lin, Tom M.Y. LinWhen encountering novel technology, customers often use the term “cool” to express their thoughts; therefore, coolness has become crucial for launching service robots. However…
Slow food and the slow food movement: a case study of consumer activism in Turkiye
Tuba Tokucoglu Yumusak, Kadri Gokhan Yilmaz, Seyda Z. Deligonul, Tamer CavusgilThe slow food movement has become increasingly widespread globally in recent years. This paper focuses on explaining how Turkish cuisine, which has a deep-rooted history, meshes…
Disruptive innovation and e-micro-entrepreneurship in tourism: the IRMA model approach for Airbnb platform
Ioulia Poulaki, Evi Chatzopoulou, Mary Constantoglou, Vaia KonstantinidouThis paper aims to examine how Airbnb has been transformed from an informal form of tourism accommodation into an emerging form of tourism e-micro-entrepreneurship through an…
Hotel leaders' benevolent leadership, career management and employees' work engagement during COVID-19: a conservation of resources perspective
Wisanupong Potipiroon, Hataikwan JunthongDrawing upon conservation of resources (COR) theory, this study aims to examine whether benevolent leadership from top hotel leaders can foster employees' work engagement during…
Does restaurant innovativeness influence customer advocacy? The roles of self-image congruity and customer engagement
Hsiu-Yu Teng, Chien-Yu Chen, Tien-Cheng HanStudies have explored the determinants of customer advocacy because of customer advocacy's vital role in improving the efficiency and effectiveness of marketing. The current…
Post-COVID-19 travel intentions to Kenya from Hong Kong by applying the extended theory of planned behavior (ETPB)
Monica W.C. Choy, Ben M.K. Or, Alvin T.F. LiuThis paper examines the post-COVID-19 travel intentions to Kenya among Hong Kong outbound travelers using the theory of planned behavior (TPB) over three different time horizons…
Value network partners' perception of co-creation and its impact on their satisfaction
Rachita Sambyal, Bikramjit Rishi, Anupreet Kaur Mavi, Amandeep Singh MarwahaCo-creating with value network partners (VNPs) in the tourism industry has become essential for delivering improved service quality and enhancing consumer experience. This…
User-generated content on Gen Z tourist visit intention: a stimulus-organism-response approach
Kafferine Yamagishi, Danzel Canayong, Mariella Domingo, Kim Nieva Maneja, Angel Montolo, Arabelle SitonThis paper aims to explore the causal relationship of user-generated content (UGC) on trust in UGC (TUGC), destination image (DI) and tourist visit intention (VI) guided by the…
Delicious – but is it authentic: Consumer perceptions of ethnic food and ethnic restaurants
Ben Arviv, Amir Shani, Yaniv PoriaThe aim of the study is to capture consumers' conceptualization of ethnic food and ethnic restaurants, focusing on what it takes for ethnic restaurants to be perceived authentic.
The impact of memorable tourism experiences on customer-based destination brand equity: the mediating role of destination attachment and overall satisfaction
Ayush Guleria, Richa Joshi, Mohd AdilUtilising the stimulus-organism-response (S-O-R) theoretical framework, this study investigated how destination attachment and overall satisfaction mediate the linkage between…
What affects consumers' choice behaviour towards organic food restaurants? By applying organic food consumption value model
Arghya Ray, Biswadip Das, Long SheAlthough there is a rising demand for organic food restaurants (OFRs), limited studies have attempted at understanding the drivers of customers' intention to visit OFRs. There is…
Tourism recovery: exploring the impact of residents' animosity on attitudes, intentions and behaviours to support tourism development
Sedigheh Moghavvemi, Ali Hassani, Kyle M. Woosnam, Saniya Abdrakhmanova, Chunyu JiangThis study aims to explore the most salient contributors to residents' support for tourism. As such, the authors measure residents' fear and risk of coronavirus disease 2019…
The perception of halal concept of hoteliers in the light of social exchange theory: a Swedish study
Saeid Abbasian, Gustaf Onn, Denice NordbergThis paper aims at from the perspective of the social exchange theory (SET) gaining an understanding of how promotion of halal concept in Sweden is perceived by Swedish hoteliers.
Authentic leadership and organizational citizenship behaviors: How do harmonious passion and obsessive passion mediate?
Chang-Hua Yen, Tien-Cheng Han, Yi-Shih WenAmong different leadership styles, scant hospitality researchers have studied the link between authentic leadership and organizational citizenship behaviors (OCBs). This article…
Digging behind the scenes: prioritizing human resources practices related to hospitality employees' attitudes and behaviors after the COVID-19 pandemic
Yousery Nabil M.K. Elsayed, Sawsan Haider Khreis, Abuelhassan Elshazly Abuelhassan, Mohamed Abdelgawwad Aly AbdelgawwadThis study aims to provide a new vision for investigating the different human resources management (HRM) practices in hotels after the COVID-19 pandemic.
Unboxing the paradox of social media user-generated content (UGC) information qualities and tourist behaviour: moderating effect of perceived travel risk
Muhammad Aliff Asyraff, Mohd Hafiz Hanafiah, Nur Adilah Md Zain, Dina HarianiThis study utilised Mehrabian and Russel's stimulus-organism-response (SOR) model to investigate the inter-relationship between perceived social media information qualities (IQ…
Assessing the current sustainability initiatives of Canadian SME restaurants
Emily Robinson, Rebecca Gordon, Bruce McAdamsThe purpose of this study is to investigate what sustainability initiatives are being implemented by Canadian independent restaurants and to determine if the initiatives represent…
LGBTQ hotel selection criteria: a thematic analysis method
Halimin Herjanto, Regina Falcon Garza, Muslim AminThis study aimed to investigate the lesbian, gay, bisexual, transgender and queer (LGBTQ) hotel selection criteria.
Consumer confusion and negative eWOM in the e-hospitality marketplace: the moderated moderation model of gender and technology self-efficacy
Anuradha Sharma, Jagwinder Singh Pandher, Gyan PrakashThe goal of this paper is to use the stimulus-organism-response (S-O-R) paradigm to understand how ineffective marketplace stimuli affect perceptions related to online travel…
Augmenting hotel performance in Malaysia through big data analytics capability and artificial intelligence capability
Shumaila Naz, Syed Arslan Haider, Shabnam Khan, Qasim Ali Nisar, Shehnaz TehseenAt the forefront of current research is the investigation of how big data analytics capability (BDAC) and artificial intelligence capability (AIC) can enhance performance in…
Antecedents of patient satisfaction in the medical tourism sector: a review
Mercy Toni, K.K. Jithina, K.V. ThomasThe main purpose of this paper is to outline the antecedents of patient satisfaction in the field of medical tourism (MT) applying extant literature and to develop a conceptual…
Adoption of in-room voice assistants: a cross-cultural study
Jungsun (Sunny) Kim, Mehmet Erdem, Boran KimThe purpose of this study is to explore whether five factors drawn from the unified theory of acceptance and use of technology (UTAUT) and UTAUT2 significantly influence…
Understanding tourists' environmentally responsible behaviour: environmental citizenship behaviour as an antecedent and trust in destination's local government as a moderator
Buket Candan, Emre Şahin DölarslanTourists' environmentally responsible behaviour (ERB) is very important for the environmental sustainability of popular tourist destinations. The main purpose of this research…
My supervisor distresses me! Examining three-way interaction in the hospitality setting
Mukaram Ali Khan, Muhammad Haroon Shoukat, Chai Ching Tan, Kareem M. SelemThis paper examines the moderated-moderation model of reciprocity belief and fear of negative evaluation between supervisors' abusive reactions and subordinates' distress.
Investigating potential tourists' attitudes toward artificial intelligence services: a market segmentation approach
Ja Young (Jacey) Choe, Emmanuel Kwame Opoku, Javier Calero Cuervo, Raymond AdongoThis study profiles and segments potential tourists on the basis of their various attitudes toward artificial intelligence (AI) services. Furthermore, this study distinguishes…
Antecedents of nostalgia-related cultural tourism behavior: evidence from visitors to pharaonic treasures city
Muhammad Haroon Shoukat, Rupa Sinha, Islam Elgammal, Kareem M. SelemBased on self-determination theory (SDT), this paper seeks to identify autonomous motivations driving nostalgia-related cultural tourism among visitors to satisfy their craving to…
Exploring the pathways to enhanced task performance: the roles of supportive leadership, team psychological safety, and mindful organizing
Muhammad Shoaib Saleem, Ahmad Shahrul Nizam Isha, Maheen Iqbal AwanThe study investigated the predictive role of supportive leadership and psychological safety for mindful organizing and the subsequent impact of mindful organizing on individual…
Understanding the implications of value co-creation in eco-hotels: the antecedents and consequences
Ahmed Taher Esawe, Karim Taher Esawe, Narges Taher EsaweThis study aims to investigate value co-creation, its antecedents (i.e. customer delight and place identity) and the consequences (i.e. satisfaction and revisit intention) at…
Community support and benefits, culture and hedonism as moderators in the relationship between brand heritage, tourist satisfaction and revisit intention
Sathish Raja, Vasanthi Soundararajan, Satyanarayana ParayitamThis research explores the antecedents of tourist satisfaction and revisit intention, especially in light of the post-pandemic environment that pushed tourism to the lowest level…
Distinguishing the determinants of low-cost and high-cost sustainable travel behaviors
Jing YinMost research on sustainable tourism has been devoted to understanding the determinants of tourists' sustainable behavior on a unidimensional construct, overlooking the importance…
Palate vs plate: segmenting restaurant consumers through food quality and portion size trade-offs
Li Ge, Chun-Hung (Hugo) Tang, Carl Behnke, Richard GhiselliThis study (1) assessed restaurant consumers' perceived importance of better food quality versus larger portion sizes, (2) classified restaurant consumers into different segments…
Why some call the “worst” what most consider the “best”?: an analysis of tourist complaints at the wonders of the world
Juan Pedro Mellinas, Eva Martin-Fuentes, Berta Ferrer-RosellThis research explores why tourists are dissatisfied in places considered “wonders of the world”. The authors ask if the place does not match visitors' expectations or if other…
Linking social media marketing to restaurant performance – the moderating role of advertising expenditure
Wenjia Han, Ozgur Ozdemir, Shivam AgarwalBuilt upon customer engagement marketing theory and uses and gratification theory, this study examines the link between individual social media marketing (SMM) performance…
Factors influencing tourists' behavioural intentions towards beach destinations: the mediating roles of destination experience and destination satisfaction
Rashed Al Karim, Md Karim Rabiul, Sayed Mohammed ArfatThis study aims to identify factors affecting travellers' behavioural intentions regarding beach destinations in Bangladesh. The study also examines how destination experience and…
Examining the role of heritage-destination attributes on travel constraints and revisit intention using multilevel analysis
Siripen DabphetThis study aimed to explore how the attributes of heritage destinations become constraints on tourists' intention to revisit these destinations and to provide stakeholders with…
Engaging customers through satisfaction; does social media marketing and perceived innovativeness really matter? A time-lagged study in the hospitality industry
Sarah Khan, Abdul WahabThe purpose of this study is to address the issue of customer engagement faced by the hospitality industry. By employing the Stimulus–Organism–Response (S-O-R) model and…
Examining the role of family motivation: an empirical examination in the hospitality sector
Umair Ahmed, Said Al Riyami, Waheed Ali Umrani, Munwar Hussain Pahi, Hassan SyedThe authors intended to find out what motivates employees at the workplace. For this purpose, the authors examined family motivation and intrinsic motivation influences over work…
Advertising fee as a new supply chain coordination approach between hotels and online travel agencies
Chi-Jen ChenChannel coordination has become an essential part of researching hotel supply chain management practices. This paper develops an improved channel coordination approach to…
Servicescapes and social servicescapes: impact on perceived usefulness, choice satisfaction and behavior at fast-food restaurants
Awes Asghar, Ruba Asif, Naeem AkhtarThe existing literature has examined the determinants of post-purchase behavioral intentions. However, less attention has been devoted to the factors that contribute to perceived…
Visitors' experiences of UNESCO World Heritage Site: evidence from Göbeklitepe, Türkiye
Thi Hong Hai Nguyen, Nurullah Cihan Ağbay, Kadir ÇakarThis study seeks to investigate and discuss the heritage experiences of both domestic and international visitors at Göbeklitepe UNESCO World Heritage Site in Türkiye.
Comparison of generational loyalty models and loyalty programs for Millennial, Generation X, and Baby Boomer hotel customers
Elizabeth A. Whalen, John T. Bowen, Seyhmus BalogluThis research explores differences in consumer behavior across generational cohorts, particularly focusing on customer loyalty. With Millennials becoming the largest generational…
Do we love celebrity endorsers? The joint impacts of consumers' need for status, celebrity’s star power and image congruence on celebrity endorsement effectiveness
Wan Yang, Lu Zhang, Wei Wei, Michelle Yoo, Bobbie RathjensThe current study aims to examine the joint impact of consumers' need for status (NFS), celebrity's star power and consumer-celebrity image match on consumers' attitudes toward…
Investigating the effectiveness of tourism pricing strategies in mitigating post-COVID-19 economic challenges: an attribution theory perspective
Thowayeb Hassan, Mahmoud Ibraheam SalehThe study aims to investigate how attribution theory in the context of pricing strategies can help tourism destinations recover from the negative impacts of the COVID-19 pandemic.
Role of empowering leadership as a mediator between HPWPs and Gen Y employee engagement: evidence from Indian hotels
Rakhi Singh, Priyanka SihagThis study evaluated the bundled impact of high performance work practices (HPWPs) on Generation Y (Gen Y) employee engagement (EE) while considering empowering leadership (EL) as…
Customer value creation and Moroccan hotels' performance: a multi-party and multi-phase vision
Ridouan Nejjari, Samira SlaouiThis study examines the impact of customer value creation on hotel performance. Customer value is seen as a multi-phase and multi-party process that combines hotel and tourist…
Environmentally friendly practices in Macau hotels before and after the COVID-19 pandemic: hotel executives' perspectives
Raymond Adongo, Ja Young (Jacey) Choe, Sadia Shine SulemanaThis study seeks to examine motivations, challenges and strategies implemented to sustain environmentally friendly practices in Macau hotels and the effects of the COVID-19…
Integrated evaluation of visitor experience factors in the scope of museum management
Okan Çolak, Halil Ibrahim KarakanThis study aims to determine museum experiences by analyzing the TripAdvisor reviews of the museum visitors in Gaziantep and offer suggestions for improving the visitors'…
Generation Z's COVID-19 risk perception and socially responsible behaviors influencing intentions to participate in the tourism stimulus campaign
Tanyatip Kharuhayothin, Weerapong Kitiwong, Warunya ChaitarinThis study leverages an integrated framework that uses the theory of planned behavior (TPB), risk perception and sustainable behavior to investigate the COVID-19 risk perception…
Investigating consumer purchase decision based on switching barriers and decision postponement: moderating role of time pressure
Pengsongze Xue, WooMi JoAlthough various booking platforms have been contributing to the dramatic growth of hotel industry, little research has been conducted to understand consumer psychological…
ISSN:
2514-9792Online date, start – end:
2018Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus