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1 – 2 of 2Cheong Kim, Jungwoo Lee and Kun Chang Lee
The main objective of this study is to determine the factors that have the greatest impact on travelers' opinions of airports.
Abstract
Purpose
The main objective of this study is to determine the factors that have the greatest impact on travelers' opinions of airports.
Design/methodology/approach
11,656 customer reviews for 649 airports around the world were gathered following the COVID-19 outbreak from the website that rates airport quality. The dataset was examined using hierarchical regression, PLS-SEM, and the unsupervised Bayesian algorithm-based PSEM in order to verify the hypothesis.
Findings
The results showed that people’s intentions to recommend airports are significantly influenced by their opinions of how well the servicescape, staff, and services are.
Practical implications
By encouraging air travelers to have positive intentions toward recommending the airports, this research offers airport managers decision-support implications for how to improve airport service quality. This will increase the likelihood of retaining more passengers.
Originality/value
This study also suggests a quick-to-implement visual decision-making mechanism based on PSEM that is simple to understand.
Details
Keywords
Applying social commitments theory, this paper aims to study the effect of shared responsibility as a structural characteristic of project teams to foster tacit knowledge sharing…
Abstract
Purpose
Applying social commitments theory, this paper aims to study the effect of shared responsibility as a structural characteristic of project teams to foster tacit knowledge sharing with the mediating role of affective bonding. Besides, the moderating effect of normative conformity is also examined.
Design/methodology/approach
The quantitative method was applied through surveying senior auditors representing 263 audit teams in Vietnam to examine the model.
Findings
This study found that in the joint projects, when team members perceive high shared responsibility for both success and failure, the affective bonding among them are generated. The affective bonding becomes salient to tacit knowledge sharing only when the team members perceive high obligations to conform the general knowledge sharing norms and the serial reciprocity norms.
Originality/value
This study provides the evidence for partial confirmation and expansion of the social commitments theory. The practical takeaways are provided for managers of project-based organizations in the social aspects for facilitating sharing culture.
Details