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1 – 10 of 29Hiram Ting, Jiankun Gong, Jun Hwa (Jacky) Cheah and Kara Chan
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Noel Scott, Brent Moyle, Ana Cláudia Campos, Liubov Skavronskaya and Biqiang Liu
Certified and non-certified organisations must make strategic decisions regarding ISO 9001 adoption, maintenance, renewal and abandonment. However, the ISO 9001 literature lacks a…
Abstract
Purpose
Certified and non-certified organisations must make strategic decisions regarding ISO 9001 adoption, maintenance, renewal and abandonment. However, the ISO 9001 literature lacks a typology of the strategic options available to these organisations. The purpose of this conceptual study is to develop a framework of the alternative strategies for the stages of the ISO 9001 life cycle (implementation/certification, certification maintenance and recertification/decertification stages).
Design/methodology/approach
The research method is based on literature review, selection of relevant variables and synthesis of coherent alternative strategies.
Findings
Results include the main variables of relevance for the definition of the ISO 9001 strategies (e.g. life cycle stage, organisational motivations, barriers, benefits, internalisation degree and quality of the certification body), the main situations in which organisations can find themselves (in terms of ISO 9001 certification, maintenance and decertification), the strategic options for each situation (e.g.: certify, maintain certification, try harder, change certification body, intensify learning and experimentation with ISO 9001) and the implications and consequences of such options. Research results are integrated into a strategy framework, composed of three strategy matrices, one for each stage of the life cycle. The matrices present the strategic situations, available strategic alternatives and benefits of the strategies.
Originality/value
This study combines the results of previous research to develop an original strategy framework, which constitutes the main research contribution. As far as the author is aware, there is no such strategy framework in the literature. The framework has relevant implications for theory and practice and helps to identify future research directions.
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Yunyun Yu, Jiaqi Chen, Fuad Mehraliyev, Sike Hu, Shengbin Wang and Jun Liu
Although the importance and variety of emotions have been emphasized in existing literature, studies on discrete emotions remain limited. This study aims to propose a method for…
Abstract
Purpose
Although the importance and variety of emotions have been emphasized in existing literature, studies on discrete emotions remain limited. This study aims to propose a method for more precise recognition and calculation of emotions in massive amounts of online data on attraction visitor experiences and behaviour, by using discrete emotion theory.
Design/methodology/approach
Using HowNet’s word similarity calculation technique, this study integrated multiple generic dictionaries, including the sentiment vocabulary ontology database of the Dalian University of Technology, the National Taiwan University Sentiment Dictionary and the Boson Dictionary. Word2vec algorithm filters emotion words unique to hospitality and tourism in 1,596,398 texts from Sogou News, Wikipedia and Ctrip reviews about attractions, and 1,765,691 reviews about attractions in China.
Findings
The discrete sentiment dictionary developed in this study outperformed the original dictionary in identifying and calculating emotions, with a total vocabulary extension of 12.07%, demonstrating its applicability to tourism.
Research limitations/implications
The developed new dictionary can be used by researchers and managers alike to quickly and accurately evaluate products and services based on online visitor reviews.
Originality/value
To the best of the authors’ knowledge, this study is the first to construct a sentiment dictionary based on discrete emotion theory applicable to hospitality and tourism in the Chinese context. This study extended the applicability of affective psychology to hospitality and tourism using discrete emotion theory. Moreover, the study offers a methodological framework for developing a domain-specific sentiment dictionary, potentially applicable to other domains in hospitality.
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Jun Li, Nikmatul Adha Nordin and Melasutra Md Dali
This study aims to explore the value of pocket parks and associated factors, as well as the differences between pocket parks and other green spaces, and finally to identify the…
Abstract
Purpose
This study aims to explore the value of pocket parks and associated factors, as well as the differences between pocket parks and other green spaces, and finally to identify the role of pocket parks in cities.
Design/methodology/approach
This study adopts a systematic literature review method to identify 85 articles from the Web of Science and other sources. The Nvivo12plus software was employed to qualitatively analyse the value of pocket parks, and the key associated factors were visualised via the NVivo word cloud function.
Findings
As a result, pocket parks reflected high social, environmental ecological, cultural aesthetic values but low economic value. Compared to other large-scale green spaces, the particularity of pocket parks lies in their ambiguity and temporality of space and high reliance on the surrounding environment. Small and scattered pocket parks in the city are like “convenience stores” and “green magnets”, and connectivity should be strengthened to promote urban regeneration.
Originality/value
Compared with previous studies that mostly focused on large urban green spaces, the originality of this study is that it elaborates on the importance and values of pocket parks and proposes the particularity and roles of pocket parks in cities, which enriches the theoretical knowledge of pocket parks. In terms of practical applications, the proposed diverse values and associated factors contribute to guiding the planning, management and operation of pocket parks. Moreover, the roles of pocket parks help enhance park connectivity and establish a park network system.
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Ruxin Zhang, Jun Lin, Suicheng Li and Ying Cai
This study aims to explore how to overcome and address the loss of exploratory innovation, thereby achieving greater success in exploratory innovation. This phenomenon of loss…
Abstract
Purpose
This study aims to explore how to overcome and address the loss of exploratory innovation, thereby achieving greater success in exploratory innovation. This phenomenon of loss occurs when enterprises decrease their investment in and engagement with exploratory innovation, ultimately leading to an insufficient amount of such innovation efforts. Drawing on dynamic capabilities, this study investigates the relationship between organizational foresight and exploratory innovation and examines the moderating role of breakthrough orientation/financial orientation.
Design/methodology/approach
This study used survey data collected from 296 Chinese high-tech companies in multiple industries and sectors.
Findings
The evidence produced by this study reveals that three elements of organizational foresight (i.e. environmental scanning capabilities, strategic selection capabilities and integrating capabilities) positively influence exploratory innovation. Furthermore, this positive effect is strengthened in the context of a high-breakthrough orientation. Moreover, the relationships among environmental scanning capabilities, strategic selection capabilities and exploratory innovation become weaker as an enterprise’s financial orientation increases, whereas a strong financial orientation does not affect the relationship between integrating capabilities and exploratory innovation.
Research limitations/implications
Ambidexterity is key to successful enterprise innovation. Compared with exploitative innovation, it is by no means easy to engage in exploratory innovation, which is especially important in high-tech companies. While the loss of exploratory innovation has been observed, few empirical studies have explored ways to promote exploratory innovation more effectively. A key research implication of this study pertains to the role of organizational foresight in the improvement of exploratory innovation in the context of high-tech companies.
Originality/value
This paper contributes to the broader literature on exploratory innovation and organizational foresight and provides practical guidance for high-tech companies regarding ways of avoiding the loss of exploratory innovation and becoming more successful at exploratory innovation.
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Siqi Wang, Jun-Hwa Cheah, Weng Marc Lim, Satish Kumar, Xin-Jean Lim and Neil Towers
This study aims to embark on a bibliometric journey through the International Journal of Retail & Distribution Management (IJR&DM) to delve into its rich repository of applied…
Abstract
Purpose
This study aims to embark on a bibliometric journey through the International Journal of Retail & Distribution Management (IJR&DM) to delve into its rich repository of applied retailing research.
Design/methodology/approach
626 publications in IJR&DM between 2015 and 2023 have been retrieved from Scopus for performance analysis of the journal’s publication (productivity) and citation (impact) trends as well as a science mapping of the journal’s collaborators (contributors) and major themes (contributions).
Findings
The performance analysis highlights the growth in the productivity and impact of IJR&DM alongside its most cited publications, most prolific contributors, most relied-on journals, as well as the authors, institutions, countries, and journals that the journal has impacted the most. The co-authorship analysis reveals the collaboration (i.e., international with a high concentration in Europe and North America along with an emerging presence in Asia) of IJR&DM. Keyword co-occurrence analysis and bibliographic coupling reveal eight themes. Our exploration revealed close interconnections among various domains including retailing and adaptive strategies, channel strategies, customer experience, market innovations, operations management, relationship marketing, shopping motivation, and sustainability.
Research limitations/implications
Although this study delivers a state-of-the-art overview of the retail industry through the scientific contributions from IJR&DM, it remains limited to the insights from a single authoritative source of knowledge on retailing.
Originality/value
No review, to date, has been conducted for IJR&DM. This study provides the inaugural retrospective of the scientific contributions of IJR&DM, outlining publication and citation trends alongside the intellectual structure of its body of knowledge on retailing. Theoretically, this retrospective is pivotal in charting the intellectual growth and thematic nuances inherent in retail research. Practically, this study serves as a guide for practitioners, enabling them to make strategically informed decisions and craft forward-looking strategies in sync with current realities.
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The purpose of this paper is to review the literature on Central Bank Digital Currencies (CBDCs) in light of the increasing demand for digital payments globally. It aims to assess…
Abstract
Purpose
The purpose of this paper is to review the literature on Central Bank Digital Currencies (CBDCs) in light of the increasing demand for digital payments globally. It aims to assess the global research landscape, methodologies and data utilized in CBDC studies as their popularity grows.
Design/methodology/approach
The paper employs a systematic literature review (SLR) framework, utilizing the Scopus database to identify 323 studies related to Central Bank Digital Currency or CBDC. Through a thorough manual screening process, 169 studies were selected for inclusion. The research employs R, Biblioshiny and Excel for data evaluation, classifying the studies into three methodological categories: quantitative, qualitative and mixed approaches. This classification allows for a detailed assessment of the research techniques and data used in the literature on CBDCs.
Findings
The findings include a diverse range of research methodologies and data employed in CBDCs literature, highlighting the growing interest and depth of academic investigation into this area. By categorizing papers according to research technique, the study provides a comprehensive evaluation of the academic landscape regarding CBDC research. It offers valuable insights for researchers, policymakers and stakeholders, contributing to an enhanced understanding of the complexities and opportunities presented by the development and implementation of CBDCs.
Originality/value
This study’s originality lies in its rigorous and transparent methodology for data from CBDC studies, offering a solid framework for future research. By evaluating global research growth within an SLR framework and categorizing studies by research technique, it contributes uniquely to the academic discourse on digital currencies. The paper provides a critical resource for researchers, lawmakers and stakeholders, enriching the knowledge base on CBDCs and supporting informed decision-making in the context of digital financial innovation.
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Lu Yang, Baofeng Huo and Yuxiao Ye
This study aims to empirically test the direct effects of three types of information technology (IT) use on three dimensions of supply chain coordination (SCC). It further…
Abstract
Purpose
This study aims to empirically test the direct effects of three types of information technology (IT) use on three dimensions of supply chain coordination (SCC). It further explores the spillover effects of IT use on coordination beyond its domain across the SC. Besides, this study probes into the moderating effects of environmental uncertainty (EU).
Design/methodology/approach
Structural equation modelling (SEM) is used to examine data collected from 202 firms in Hong Kong. Furthermore, multi-group SEM analysis with a series of invariance tests was used to test the moderating effects of EU.
Findings
Internal, supplier and customer IT use have direct effects on internal, supplier and customer coordination, respectively. Besides, IT use generates forward spillover effects beyond its domain along the forward physical flow in an SC. EU positively moderates the relationships between external IT use and SCC but does not shape the effectiveness of internal IT use in enhancing SCC. Moreover, under a high EU, the spillover effects of IT use on coordination can be intensified. Besides, the spillover effects further expand to benefit coordination on a larger scale of the SC under a high EU.
Originality/value
This study contributes by revealing that in addition to direct effects, IT use in a specific domain could generate spillover effects on coordination beyond its domain throughout an SC. More importantly, it contributes by explaining the difference in the effectiveness of IT use under different levels of EU using multi-group SEM analysis.
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Yunyao Liu and Seongseop (Sam) Kim
To generate the measurement instrument seven steps were implemented. A total of 819 questionnaires were collected in Yunnan Province, China, where it has long tradition of eating…
Abstract
Purpose
To generate the measurement instrument seven steps were implemented. A total of 819 questionnaires were collected in Yunnan Province, China, where it has long tradition of eating insects.
Design/methodology/approach
This study aims to explore the influences of the multidimensional benefits of consuming insect-based food on its consequences. Food neophilia and hedonic motivation are used as moderating variables.
Findings
Health, nutritional value, taste and cultural domains effectively explained consumers’ attitudes toward insect-based food, food consumption value, satisfaction, subjective well-being, loyalty to the restaurant and community attachment. Food neophilia and hedonic motivation partially moderated the relationships between the proposed constructs.
Research limitations/implications
This study provides a conceptual model for exploring insect-based food consumption experiences and offers a useful guideline for developing and designing marketing strategies for stakeholders in the food and restaurant industry.
Originality/value
This is one of the few studies examining the benefits of consuming insect-based food from the perspective of consumers.
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