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Built heritage constitutes the uniqueness and identity of a place. While being overlooked in existing research, built heritage in small towns is increasingly threatened by dilapidation, exhaustion and disappearance. Therefore, this study aims to examine the challenges in protecting the unique features and identity of small towns with regard to building regulations, guidelines and policies.

A semi-structured interview was conducted amongst a purposive sample of nine stakeholders from different organizations involved in heritage matters in Malaysia to investigate the issues and challenges facing the protection of small towns’ identity with regard to existing protection mechanisms impacting development of the towns. The data were then analyzed using the qualitative software package NVivo 8.0. The summary models imported from NVivo were created to visualize the connections between various dimensions of constructs, concepts and categories identified in the interviews.

The study found that the current issues of built heritage protection at the local level can be classified into five emergent themes: legislative, institutional, economic, social and technical issues. While absence of specific guideline for identifying local cultural places has been identified as the most fundamental issues facing the protection of unique and distinct resources in small Malaysia towns, the paper concludes with a framework of measures that can then be used for identification and protection of small town identity.

This study is the first of many fruitful contributions that examine heritage identification and protection mechanisms at the local level.

Refurbishment is inherently more sustainable than building new. However, planned and actual costs of refurbishment projects are bound to vary due to the complex nature of most such projects. This can affect the performance of refurbishment work. The purpose of this paper is to examine factors responsible for elemental cost variations between the actual and planned costs of refurbishment projects. The study also examines factors that contribute to differences in actual and planned cost between refurbishment and new build projects.

A quantitative approach was adopted for this study. A literature review identified factors responsible for elemental cost variations in refurbishment projects, as well as factors responsible for differences in actual and planned cost of new build and refurbishment projects. This was followed by a questionnaire survey of refurbishment projects across Malaysia. A total of 55 respondents provided input through a questionnaire survey to identify these factors.

This study demonstrates that procurement strategy (PS), inappropriate contractors (IC), poor project management (PPM), availability of funding, materials and equipment, and force majeure (FM) significantly affect refurbishment cost performance. Electrical installations, firefighting equipment, and painting were the building elements most affected by cost variations. A regression model for refurbishment cost prediction indicates that PS, IC, PPM, availability of funding, materials and equipment, and FM were significant predictors of building refurbishment cost performance.

This paper provides insight into the major factors affecting elemental cost variation of refurbishment works, as well as building elements most affected by cost variations and provides a model for predicting refurbishment cost performance.

Preventive maintenance is an effective maintenance strategy to ensure the constant and efficient usage of building systems and their components. The reactive-based maintenance as the main strategy in high-rise residential buildings is a concern as the maintenance output resulting from the strategy could not achieve the standard level of performance. The purpose of this paper is to identify the characteristics of preventive maintenance and establish the relationship with maintenance performance in high-rise residential buildings.

The characteristics of preventive maintenance and maintenance performance parameters were identified through the literature review. A quantitative approach was adopted, where a questionnaire was distributed to the maintenance personnel of high-rise residential buildings. Then, ranking analysis and correlation were conducted to produce findings that help to achieve the research objectives.

The research findings indicate that there are seven maintenance characteristics significantly correlated with maintenance performance indicators (maintenance costs deviation, time variance of maintenance work, customer service and downtime rate). It is recommended that these characteristics are considered during the execution of preventive maintenance as they have a significant effect on the maintenance performance.

The extensive literature suggests the relationship between the characteristics of preventive maintenance and maintenance performance, but is still questionable. Thus, this research investigates the relationship between preventive maintenance characteristic and maintenance performance for high-rise residential buildings in Malaysia. The findings of the research can act as a guide for maintenance personnel to optimise maintenance performance by focusing on the highlighted preventive maintenance characteristics.

Neighbourhood environmental factors are associated with active lifestyle. Despite the considerable research that examined their relationship with elderly active lifestyle, the measures' reliability and validity attracted less attention. This pilot study aimed at examining the reliability and validity of eleven neighbourhood environmental factors hypothesized to promote active lifestyle among the elderly. The neighbourhood environmental factors ratings were compared from previous studies scale and the NEWS scale among young elderly residing in two cities in Malaysia. The identified items were further examined to identify their potential association with elderly active lifestyle. All the measures showed valid values except for convenience in both neighbourhoods and accessibility in Taman Meru. All items showed good-excellent reliability except for convenience in Taman Meru. All factors showed moderate-good correlations with active lifestyle except for walkability and convenience in Taman Meru, maintenance and safety in TTDI. The neighbourhood environmental factors can be used in neighbourhood and relevant surveys.

Each place possesses characteristics that confer on it a sense of place and identity through the meanings and values that they provide. The role of the physical built environment in place and identity development has not received adequate attention in built environment literature. This paper attempts to identify the unique and exceptional characteristics of places which create a unique environment and make a continuing contribution to the overall sense of the place. A preliminary survey was conducted in Kuala Kubu Bharu (KKB), a small town in the northern part of the Malaysian state of Selangor; to examine the characteristics of the place that influence and contribute to the identity of the town. The survey results demonstrate that the cultural heritage of the physical built environment acts as an important trigger for the town’s identity. While it is undeniable that cultural heritage is indeed greatly the product of non-visual sources; subjective meanings, experiences, beliefs, ideology and past history of the place, this paper highlights the significance of the physical built environment in influencing the very individuality of the place.

A walkability friendly environment is crucial in historical towns and cities built with minimal number of motor vehicles. This research aims to assess physical attributes of pedestrianization in Georgetown, Penang, a UNESCO World Heritage Site regarding walkability. A structured interview was conducted among 170 respondents at six different streets to examine citizens' satisfaction on the pedestrian facilities using six walkability features including a) pathway, b) zebra crossing, c) signage, d) personal safety, e) traffic flow and, f) aesthetics & amenities. Relative Importance Index (RII) analysis show that existing pathways do not meet acceptable standards in promoting a walkable environment. Aesthetic and amenities scores the lowest in satisfactory level and zebra crossing scores the highest in unsatisfactory level. The level of walkability in the World Heritage Site in Georgetown, Penang are found inadequate. Provision of physical walking and built heritage features without providing sufficient activities along the streets do not yield high walkability.

Abandoned buildings which are exposed to weather and human threat may lead to deterioration in building quality. Indirectly, the buyer is not satisfied when the abandoned buildings is completed and occupied. This study seeks to assess residents' satisfaction towards residential building quality which was abandoned. This research combined quantitative and qualitative methods. Respondents are randomly selected based on reports and information obtained through the Ministry Housing and Local Government (MHLG) and Local Authority (LA). Subsequently thirty (30) housing projects were selected to answer the questionnaires. Based on thirty (30) housing projects which have been completed, only three (3) housing projects ranged between six (6) months to two (2) years and have been occupied by the buyers. A total of ten (10) developers were interviewed with respect to rehabilitation of abandoned projects. Thus 194 respondents were randomly selected to achieve the objective of the study. The data was analysed through descriptive statistical analysis and inferential statistics. This research demonstrated that abandoned housing project can lead to residents' satisfaction towards building quality. In order to rehabilitate abandoned housing, the study subsequently suggested build then sell approach towards achieving better housing quality.

The building maintenance management becomes more complicated nowadays, with several sourcing strategies springing up for building maintenance work provisions. Various studies demonstrate that the selection factors and performance measurements are both essential aspects in determining and evaluating the sourcing strategy for building maintenance management. Thus, the purpose of this paper is to examine the relationships between the selection factors and performance measurements of sourcing strategy.

The paper targeted to evaluate and analyse the perceptions of the building maintenance practitioners regarding the degree of importance of selection factors and performance measurements. Through quantitative approach, the paper adopted stratified random sampling to distribute the questionnaires to the building maintenance practitioners operating in both private and government high-rise office buildings in Kuala Lumpur.

The findings highlighted the quality factors as the most important selection group factors; meantime, the ability to fulfil client’s need and requirement as well as the ability to deliver the service with reasonable reliability and predictability are identically important performance measurements. There is a significant relationship between the selection factors and performance measurement of sourcing strategy.

This paper provides an impetus research which uncovered the sourcing practices in the industry and guided the sourcing process in determining the appropriate sourcing strategy.

Proper maintenance management ensures a long-term investment and provides a support function in business continuity to achieve organisational goal. However, inadequate involvement and participation of key stakeholders in maintenance management limit the continuous improvement of maintenance performance. Currently, there is a lack of studies about the influence of key stakeholders’ involvement in maintenance. Thus, the purpose of this paper is to deal with enhancement of maintenance management through the involvement of key stakeholders.

This research adopted a mixed method approach to determine the relationship between involvement of key stakeholders in maintenance management and maintenance effectiveness. The approach comprised of literature review, questionnaire survey and semi-structured interviews.

This research suggests a positive correlation between involvement of maintenance manager (MM), maintenance staff, organisation, user and maintenance service provider (SP) in improving the effectiveness of maintenance management. The logistic regression analysis indicated that the involvement of MM and SP are significant predictors of maintenance effectiveness. The research further identified that there was a lack of involvement of the user and SP in maintenance management.

The research demonstrated that all key stakeholders should value the important roles of their participation in maintenance management to ensure an optimum return on a long-term investment. To create the awareness for the involvement of key stakeholders in building maintenance, studies on the advantages of participating in building maintenance and the impacts of ignorant towards building maintenance can be beneficial to the industry.

To achieve efficient operation and maintenance (O&M) management, this study seeks to identify critical success factors (CSFs) affecting service delivery factors of O&M services at stratified residential buildings. The purpose of this study is to yield measurable data for developing an effective O&M framework to enhancing its performance. In future research, this study will further investigate the relationship between the CSF and service performance factors.

This study adopts a combination of qualitative and quantitative techniques that yields conclusive study findings while improving the research’s validity and dependability. Two series of instruments were conducted in an effort to refine the efficient O&M framework variables. Instruments used in addressing the research gap were a questionnaire survey and focus group discussion (FGD). Analysis of data was completed via the Statistical Package for the Social Sciences (SPSS) programme for quantitative data and thematic analysis for qualitative data.

This study concludes that the CSFs directly affect the performance of O&M. Questionnaire survey and FGD findings have refined the CSF into three main categories, namely, building characteristics, O&M management and community participation. FGD experts further suggested that service performance factors can be measured against SERVQUAL service qualities such as reliability, tangible, responsiveness, assurance and empathy.

Future research may consider the inclusion of financial elements in the O&M service delivery.

This study presents a fresh insight into the CSFs that construct an efficient O&M framework through rigorous steps of data collection and analysis. This study proposes impactful guidance for policymakers, practitioners and residents on the significance of all parties’ involvement to support the management of residential buildings, where the current practice of O&M constantly faces complex issues. This study derives novice strategies that should correspond to the growing issues and challenges in managing residential buildings. The deeper insight into the role of O&M represents a direction for the future development of facilities management progress and stratified residential building sectors.