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In order to emphasize the universality of operations management concepts, this paper develops an integrative view of the similarities and continuities between “services products” and operations; and “goods products” and factory operations. The purpose of this paper is to move toward a better understanding of the impact of this convergence.

By reviewing the literature and trade press examples of evolution in both manufacturing and services businesses, it develop a model for understanding the observed phenomena.

This paper finds that services operations are continually adopting the characteristics of traditional manufacturing as they seek to grow and gain increased profitability through economies of scale. At the same time, traditional manufacturing/factory operations continually seek to differentiate themselves by offering more services such as customization, flexibility, and just‐in‐time; without giving up their economies of scale. As goods and services products become more integrated, these two distinct types of operating systems also converge. This paper also finds that information technology (IT) is pervasive, but used differently; and it develop new models to help us to understand the role and importance of IT in different operating systems and its impact upon the economics of innovation in operations.

This paper offers an integrative platform for future discussion and research on the convergence of factory and service operations, the integration of marketing and operations concepts and decisions, the design/management of operations processes, and the role of information systems and technology; in achieving sustained competitive advantage for any business.

System quality, information quality, user IS characteristics, employee IS performance and technical support are identified as important elements that influence service quality. A model interrelating these constructs is proposed. Data collected through a national survey of IS departments in electric utility firms was used to test the model using regression and path analysis methodology. The results suggest that system quality, information quality, user IS characteristics, through their effects on employee IS performance, influence service quality, while technical support influences service quality directly. The results also suggest that employee IS performance contributes more to service quality compared with technical support. Implications of this research for IS theory and practice are discussed.

Drawing on ethnographic research in selection of urban households in Providence County, Rhode Island, the purpose of this paper is to define uncertainty as an everyday experience embedded in material and social worlds and explore the relationship of uncertainty to creative improvisation and well-being.

This research was anthropological and ethnographic, drawing on an everyday material culture approach to the home. Participant observation and interviews began in April 2015 and ended in April 2016. The data presented in derived from interview transcripts, field notes and photography.

Responses to uncertainty are embedded in habits and practices that help sustain well-being. During uncertain periods marked by transition, change and disappointment, participants draw on domestic practices as well as narrative frameworks to foster stability. Security, well-being, uncertainty, and improvisation emerge as an important intersection in everyday life.

This paper offers a perspective on uncertainty at the intimate level of the home, helping nuance the difference between collective creative improvisation and the economic expectation of individual adaptability.

It happened right here in the enlightened Twin Cities of Minneapolis and St. Paul:

The purpose of this paper is to utilise Vilfredo Pareto ' s Machiavellian-realist social theory to provide a distinctive realist philosophical understanding of entrepreneurial risk-taking. By doing so, this paper seeks to stimulate debate and encourage future empirical testing that has the potential to present a richer understanding of entrepreneurial risk-taking.

To establish that a realist perspective can help theorise entrepreneurship, the authors look through a modern day risk and uncertainty optic at the hidden mechanisms within the social world where enterprises operate. Looking from this unique standpoint, where the long established social theory is reinvigorated by contemporary risk philosophy within a shared realist paradigm, human nature equips entrepreneurs with certain “animal spirits” to muddle blindly and instinctually through their risk environments.

The paper argues that this combined perspective unlocks a much richer understanding of entrepreneurial risk-taking, in particular, by capturing more of its behavioural reality and despite our strong emphasis on the inaccessibility and hiddenness of the risk environment to the entrepreneur, by exploring the entrepreneur-risk environment fit in ecological terms.

The paper’s unique blend of the classical Italian social theory with the contemporary risk theory offers a novel ecological view of the entrepreneur’s blind (mal) adaptation to their risk environment.

The modification of the tribological system is an essential aspect of the implementation of resource-saving processes in cold forming. As a result, the focus of this contribution is the influence of the tribological system on the full forward impact extrusion of aluminum alloy EN AW 6082 (T6) with regard to reduction of friction and wear.

The investigations included a variation of lubricant and die treatment. Friction, wear and the mean arithmetic height Sa were used as evaluation criteria. The aim was to find a suitable die surface treatment and a suitable lubricant on the basis of the evaluation criteria.

The experiments indicated that each of the selected tribological systems prevents physical metallic contact between tool and workpiece and thus prevents the formation of wear. Nevertheless, differences were found in the areas of smoothing of workpiece surfaces and adhesive strength of lubricants.

As general cause effect relationships between die coating and lubricant are not known in the field of bulk metal forming of aluminum, fundamental investigations are described below. The investigations focus on the influence of the material and the tribological system on friction as well as wear.

The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-08-2019-0316