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This paper deals with a problem relevant to the development and use of the Electronic Patient Record, and in particular looks forward to the time when such records are shared between large numbers of health carers. It asks questions concerning decision‐making about how much of the health care record an individual Health Care Practitioner of any stated specialism (notionally in the British National Health Service, but generally applicable) should be able to see of the record, in relation to his or her perceived need. The authors conclude that a Health Care Practitioner meeting the criteria for a Health Care Professional should largely determine the information he or she needs to allow the practice of good health care (“need‐to‐know”). On the other hand those whose work does not accord them Health Care Professional status should, where appropriate, be granted access to data by the Health Care Professionals for whom they work (“allowed‐to‐know”). Finally, it presents and briefly describes an object‐oriented model to illustrate the authors’ conclusions.

This paper aims at tracing how older people and old age have been portrayed in English quality newspapers from 1989 to 2018 by comparing newspaper articles and readers’ letters to the editor.

This study follows the methodology of corpus-assisted discourse analysis and examines a corpus of readers’ letters to the editor and newspaper articles published in The Guardian and The New York Times, paying particular attention to the use and evolution of terminology and related stereotypes.

The investigation revealed how the portrayal of old age in newspaper articles and readers’ letters to the editor has mostly evolved symmetrically, with negatively connoted terms, including “elderly,” “old” and “aged,” which are generally perceived as unrepresentative of the new generation of older people, being replaced by more neutral or euphemistic expressions such as “older” and “senior.”

The analysis provides an interesting insight into how both the language and the discourse surrounding old age has evolved in the past few decades to accommodate to a changing society, taking into consideration how different professional and social groups, including older people themselves, represent and portray such an important life stage.

We have great pleasure in announcing the appointment — for a two‐year period — of Professor Gerry Fowler as President of ABE. As a former Minister of State at the Department of Education & Science in the last government, nobody could be better qualified for the position, and Gerry has been a good friend of the Association — and of Education & Training to which he is a regular contributor. Although he is well known to most of our readers, it is nevertheless hoped to include a Profile at an early date.

This case examines the queueing issues caused by the growth in popularity of one of the most visited Hindu temples in the world. On January 2, 2015, Ramesh and Vasantha Gupta visit Tirumala Venkateswara Temple, just a day after some 210,000 people crowded the 2,000-year-old site. The case describes the many enhancements that the temple administrator, Tirumala Tirupati Devasthanams (TTD), has implemented since its management of the temple complex began in 1932. The soaring popularity of the temple, however, has led to safety and comfort concerns for pilgrims. While challenging students to consider additional improvements that might benefit pilgrim throughput rate and time in the temple system, the case highlights the tension TTD must manage between maximizing efficiency and maintaining religious traditions. Additionally, the case demonstrates the importance of perceived waiting times in the management of queues.

Reports on the development of a module concerning the international management of change by a multidisciplined team at Leeds Metropolitan University. The aim of the module is to enable students to combine problem‐based learning within an action research methodology using a case study to highlight the nature and processes of change within international business organizations. Explains the underlying rationale and describes the phases of learning, incorporating qualitative data from the evaluations of pilots in the UK and France.

Silver‐glass die attach materials represent a significant advance in silicon packaging technology and are expected to displace gold‐silicon eutectic bonding as the preferred method of die attachment for high reliability applications. In this paper the rle of the glass in the adhesion mechanism of silver‐glass to gold and chromium/gold backed die has been determined using thermal analysis and X‐ray diffraction in addition to scanning electron microscopy and electron probe microanalysis of the sintered film. An adhesion mechanism is proposed in which the glass of the silver‐glass system migrates to the die interface during the firing cycle and chemically bonds to the silicon which is present at the surface of the gold‐silicon eutectic. Adhesion between the die back and the silver of the die attach material is by means of a simple mechanical bond between ‘fingers’ of glass and the sintered silver matrix. Thermodynamic and kinetic considerations suggest that insufficient silicon dioxide may be formed using chromium/gold backed die for acceptable adhesion. Processing changes are proposed which resolve this adhesion problem.

The purpose of this paper is to discuss the nature and extent of violent practice in the motorcycle underworld. It does this by considering the murder of Gerry Tobin, and then uses the biography of the founding member of the Hell’s Angels motorcycle club (HAMC) for a critical analysis. The authors are interested in understanding the role of masculine honour and collective identity, and its influences in relation to violence – namely, fatal violence in the motorcycle underworld. The authors argue that motorcycle gangs are extreme examples of what Hall (2012) considers “criminal undertakers” – individuals who take “special liberties” often as a last resort.

The methodological approach seeks to analyse the paradigm of “masculine honour”, and how the Outlaws MC (OMC) applied this notion when executing the seemingly senseless murder of Gerry Tobin. So too, the author triangulate these findings by critically analysing the biography of the founding member of the Californian chapter of the HAMC – Sonny Barger. Further to this, a case study inevitably offers “constraints and opportunities” (Easton, 2010, p. 119). Through the process of triangulation, which is a method that utilises “multiple sources of data”, the researcher can be confident that the truth is being “conveyed as truthfully as possible” (Merriam, 1995, p. 54).

What is clear within the OB worldview is that it can only be a male dominant ideology, with no allowance for female interference (Wolf, 2008). Thus, Messerschmidt’s (1993) notion of “hegemonic masculinity” fits the male dominated subcultures of the HAMC and OMC, which therefore provides the clubs with “exclusive” masculine identities (Wolf, 2008). For organisations like the HAMC, retaliation is perceived as an alternative form of criminal justice that is compulsory to undertake in order to defend their status of honour and masculinity.

Based on our understanding, this is the first critical think piece that explores a UK case of homicide within the context of the motorcycle underworld. It also provides a comprehensive understanding of violent practice with the motorcycle underworld from criminological and sociological perspectives. This paper will inform readers about an overlooked and under researched underworld culture.

Supply chain network design choices and the challenges in implementing and understanding how alternatives influence firm performance are key management skills that can be applied to the case of a global company, Kulicke and Soffa Industries, Inc. (K&S), and its expansion strategy. Suitable for the MBA, EMBA, GMBA, and executive education programs, the case explores the decision to expand the company's tool bonding capacity in order to manage its growth. The question becomes whether to grow current operations in Yokneam Israel or seek alternative sites. And if it was decided to seek a location outside of Israel, where exactly should the company go?

“What kind of culture does Walt Disney Company (WDC) want to create? This case uses the experiences of a young visitor to one of WDC's resort hotels to set the stage for an analysis of selecting, hiring, training, and retaining and how those practices are governed by the culture of a large American company. The situation provides an opportunity to explore human resource policies, organizational design as well as how all those elements reinforce the culture.

The case opens with an interaction between a young Animal Kingdom Lodge guest and an employee (or cast member as the company refers to employees). There were many different ways the exchange could have unfolded yet the experience was magical for the youngster. What made this exchange a memorable experience for this young guest? Would Walt Disney have been surprised?”

Leaders often display the all-too-human characteristic of talking only or mostly to people with whom they agree. Yet, to be effective as a leader in many circumstances requires reaching out and engaging in dialogue with those who one may fundamentally disagree and may even view as an enemy. To do so requires a particular conception of leadership, one that values dialogue. Effective dialogue, however, requires both skill and will. This article describes the concepts and strategies of a university program developed to encourage the will to engage in dialogue.