Search results

Since 1994, the IBM Consulting Group has employed Intellectual Capital Management (ICM) as part of the company’s re‐engineering project. The idea of ICM has been to institutionalize and make Knowledge Management more formal throughout IBM Global Services and Global Industries. It has involved taking practical steps to acquire, create, share and transfer knowledge; use knowledge to continually develop and grow; and anticipate and adapt to changing conditions. IBM;s approach includes: linking intellectual capital with strategy; building an infrastructure and processes for creating and sharing knowledge; creating a knowledge‐based enterprise and culture; leveraging technology for global collaboration and knowledge‐sharing‐ and measuring the effectiveness and value of intellectual assets sharing.

Information quality has become the number one issue a knowledge worker faces in today’s environment, due to the high noise‐to‐signal ratio of non‐essential content in knowledge repositories and the lack of quality measurement for the information. This paper discusses information organization and retrieval technologies for improving the quality of knowledge by reducing the noise‐to‐signal ratio, and focusing on techniques to abstract data from search results into comprehensible knowledge for users. A case study concerning a customer management system is used to illustrate the ideas.

The purpose of this paper is to examine the positive effect of organizational culture on knowledge management (KM) by clarifying the mediating effect of job satisfaction on the banking sector in Jordan. The study was conducted on Jordanian banks to develop the organizational culture concept to be reflected in the bank activities. The population of this study consists of junior and senior customer service and administrative employees working at Jordanian banks in Jordan.

The sample of this research is purposive one because the research cannot get a list containing names of customer service employees for privacy reasons. Various statistical tests were employed to test the research hypotheses. The study utilized two statistical packages – Statistical Package for Social Sciences (SPSS) and SPSS-AMOS – for analyzing the data.

The development of organizational culture at banks in Jordan is still not stable and efficient. This may be affected by the management style and teamwork spirit in Jordan and other factors related to bank culture and how it will be reflected in customer service. The creation and application of KM at banks in Jordan is still modest. Knowledge is mainly shared internally within the bank with little efforts dedicated to soliciting knowledge from the external environment including customers. The job satisfaction at banks in Jordan is still modest.

The purpose of this study is to investigate how the organizational culture can improve job satisfaction for efficient work knowledge. The relationship between organizational culture and KM of organizational members is developed and analyzed herein by proposing a mediating role of job satisfaction. Few research papers have focused on job satisfaction and its mechanism contributing to individual effectiveness in the Jordanian market, and many ignored the benefits of KM and value of culture in many sectors.