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Article
Publication date: 7 November 2016

Tse-Ping Dong, Chia-Liang Hung and Nai-Chang Cheng

The purpose of this paper is to show how continual enhancement of knowledge management systems (KMSs) enhances knowledge sharing intention.

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Abstract

Purpose

The purpose of this paper is to show how continual enhancement of knowledge management systems (KMSs) enhances knowledge sharing intention.

Design/methodology/approach

This study integrates information system (IS) success with social cognitive theory (SCT) to explain knowledge sharing intention. Based on a survey of 276 KMS users in Taiwan’s information technology industry, the structural equation model has been applied to examine the influence process from a user satisfactory context to personal cognitive beliefs, and thus knowledge sharing intention.

Findings

The results indicate that the user satisfactory context stimulated by continual KMS enhancement increases knowledge sharing intention through the mediation of personal cognition of self-efficacy and outcome expectancy.

Practical implications

The results have empirical implications for learning how to motivate developers’ patience and passion for follow-up improvements to meet user expectations empathically, which has been emphasized for service provision.

Originality/value

The originality of this research is its explanation of system adoption behavior, which combines the core of IS success with SCT, links user satisfaction to intention to use, and concerns behavior within a specific context.

Details

Information Technology & People, vol. 29 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 21 September 2012

Shu‐Yun Cheng, Ming‐Tien Tsai, Nai‐Chang Cheng and Kun‐Shiang Chen

This study proposes integrating the perceived risk and social influence literatures on online group buying (OGB) intentions with the basic TAM variables (perceived usefulness and…

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Abstract

Purpose

This study proposes integrating the perceived risk and social influence literatures on online group buying (OGB) intentions with the basic TAM variables (perceived usefulness and perceived ease of use).

Design/methodology/approach

Based on an empirical survey of 304 online adopters of OGB in Taiwan, the paper uses structural equation modeling to confirm the research model.

Findings

The results reveal that perceived critical mass had the largest total effect on intention to use group buying websites. The findings also indicate that perceived usefulness and a sense of virtual community (SOVC) have significant effect on OGB intention. In addition, both perceived ease of use and website quality influence perceived usefulness. As expected, perceived risk has negative effect on OGB intention.

Research limitations/implications

This study only considered buying intention with regard to foodstuffs, and it is unclear whether these analytical results can be generalized to other items. Further research could apply this model to examine group coupons (such as discount vouchers for restaurants).

Practical implications

To sustain a successful group buying website, attention must be paid to enhancing user's SOVC, enlarging the critical mass, and lowering the perceived risk. Practitioners can apply the findings of this study to focus on the determinants of success for their online shopping websites.

Originality/value

Theoretically, while drawing upon TRA studies, this paper provides a model that is capable of lending an understanding of the determinants of OGB intention. From a managerial perspective, the findings indicate that webmasters can improve or manage website members' buying intentions by increasing the sense of virtual community and critical mass.

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