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Within knowledge management (KM) there is a need to develop KM methods that help prioritise requirements and assist in information systems (IS) development strategy. This paper aims to present MaKE™, a KM method that is designed to address this need.

MaKE was developed using an action research approach.

Organisations face a number of challenges in KM. MaKE addresses a number of them, including how to: align organisational performance and IT expenditure; adopt a sensible balance between IT and human involvement; address problems that stem from top‐down models of information strategy; assist in business innovation; address redefined value chain issues in the web technology world; realise the significance of the virtual and intangible as well as the physical; create and apply new knowledge as well as be effective in the ongoing renewal of existing knowledge; engage people in the paradigm shift away from industrial‐economic thinking and towards a knowledge perspective; link business objectives with knowledge‐sharing initiatives and technologies available to address them within a framework; and apply people‐centred KM tools to a whole organisation or across organisations.

The main limitation is the amount of testing that has occurred to test the contribution of MaKE in relation to each of the challenges referred to above.

There are many original concepts within MaKE. For example MaKE First Steps is the first KM process devised to assist in collaboratively defining knowledge in organisations.

The case presents a responsible investment dilemma case. Swedish institutional responsible investors have to make a choice about their investment in Lonmin, a platinum mining company whose operation are located in South Africa and has been the theatre of workers’ killings.

The case targets MBA students and can be taught in a corporate finance course, a corporate governance course, a business ethics course or on sustainable and responsible investment.

The teaching case follows the journey of Hilde Svensson, the head of equities for a Swedish responsible investor. She has been tasked to visit the site of Lonmin in South Africa which is the theatre of a tragic workers’ unrest that led to the killings of 44 workers in August 2012. She must decide what the best responsible investment strategy is to adopt with Lonmin for the future.

The students are expected to learn about what responsible investment entails and the dilemmas that can be faced by responsible investors. The case also gives insight to business students and the complexities of environment, social and governance (ESG) analysis and how to integrate financial and ESG analysis when you are a responsible investor.

Teaching Notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes.

CCS 1: Accounting and Finance

The British Film Institute was founded in 1933 and is based at various sites in central London, the South Bank of the Thames (at the National Film Theatre and the Museum of the Moving Image) and at Berkhamsted, Hertfordshire. The library, in central London, comprises the largest collection in the world of information about film and television. The 33.5 full time staff in the library and information service serve the 476 employees of the BFI as well as members of the public. The BFI library also acts as a national and international resource. It contains about 35,000 books, 15,000 unpublished scripts, 350 current serials (from 45 countries), newspaper cuttings, donated papers, souvenir programmes, press books and so on. A database (known as SIFT — sumMary of information on film and television) has been developed inhouse and a CD‐ROM, Film Index International, based on this is available from Chadwyck‐Healey.

Qualitative and quantitative methods were used to study the information needs of people with multiple sclerosis (MS) in the UK. Categories of information need were identified; their importance and difficulty in obtaining them quantified. The research highlighted how there were significant differences in terms of people’s desire for the information, the topics in which they were interested and how they wanted that information. Information provision to people with MS was found to have improved dramatically over the last seven years, but was found to be inconsistent in terms of subjects covered. However, it should be borne in mind that it may be difficult for people to take on board information for a variety of reasons. Furthermore, different individual needs mean that information provision is a complex task. Many intervening factors can make it fail. The research made it clear how access to relevant information, provided in an appropriate way, could significantly improve the quality of life of the person with MS and that there is considerable scope for improving provision of information to people with MS.

The Balanced Scorecard (BSC) proposes four dimensions to represent business performance: Financial, Customer, Innovation and Internal Business, and Learning and Growth. Surprisingly, little attention has been paid to the BSC as a valid construct representing performance. Despite surveys reporting that a growing number of firms use the BSC, little is known about the reliability and validity of the measures and dimensions it proposes. Validity problems impact on the importance and credibility allocated by management to certain BSC measures.

This study's objective is to empirically examine the construct validity of the BSC. Through a literature review and field study, a set of measures associated with all four BSC dimensions is selected. Next, survey research is conducted to examine the reliability of selected measures and the structure of BSC dimensions. Lastly, we examine the convergent and discriminate validity of the BSC's measures using the multitrait–multimethod (MTMM) matrix.

Results show that the BSC – with its four dimensions and related measures – represents a valid construct. This study responds to research calls on the importance of validating the BSC framework – and its associated measures – in order to enhance consistency on BSC research.

RESEARCH and testing has lead to the issue of a Notice of Proposed Rulemaking (NPRM) by the FAA that will upgrade the fire safety standards of cargo or baggage compartments in transport category aeroplanes by establishing new fire test criteria and limiting the volume of class D compartments (in current domestic jet transport aircraft these very from 227 to 1,632cu ft).

July 26, 1966 Restraint of trade — Master and Servant — Pension fund — Employees required to join pension fund — Provision that if employee engaged in “activity or occupation… in competition with or detrimental to… interests” of employers committee entitled to cancel rights and benefits — Whether provisions of fund part of terms and conditions of employment of salesman — Whether a covenant in restraint of trade — Whether unreasonable.

Tantalic Acoustical Engineering Ltd. have installed special high performance silencing systems to meet stringent CAA specifications, in the new 135 ft high stalk mounted visual control room at Gatwick Airport.